Deutsche Telekom with gaping hole in its alarm plan

It’s smarter to learn from the failure of others than from your own. German telecom giant Deutsche Telekom was kind enough to teach us a lesson this weekend how NOT to prepare for a crisis. Early Saturday morning, a “database error” caused a major blackout of their mobile voice and data services, leaving millions of customers in Germany and abroad with no signal for hours, some for the entire day. What appeared to be a worst case scenario already for the cell phone carrier, was topped by a gaping hole in its notification plan. According to media reports, that is.

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What Periscope and Meerkat mean for crisis communications

When a bomb threat at the “Germany’s next top model” finals caused an evacuation on September 22, 2015, German BILD reporter Daniel Cremer whipped out his smartphone and broadcasted the situation live from the venue. Given the sudden nature of the situation, the broadcast was not advertised or promoted, but it got about 3,000 live views on Periscope. With this, he was clearly ahead of all other media reporting on the incident with significant delay and based on other “sources”. Here, Daniel Cremer was source, journalist, videographer, and editor in one.

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