The Rhythm of Managing a Crisis

If you respond to a crisis, it requires doing a lot of right things, and doing them right: You need to have access to the right resources, the right people, the right tools, and you must find the right tone. But one crucial element is often overlooked: the right rhythm. Managing a crisis at the right rhythm will prevent you from responding to the situation with too hasty decisions or with too much delay.
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Simple plans for a complicated world

In the recently published book “Simple Rules: How to thrive in a complex world”, MIT and Stanford authors Donald Sull and Kathleen Eisenhardt show how simple rules often lead to better decisions or actions, by taking away those considerations which are not relevant for the solution. Can this also be applied to crisis communications or crisis management plans? Here are some thoughts. Read more